Privacy Policy

This policy explains what information NA Global LLC DBA Commonwealth Appliance Repair ("we", "us") collects when you use commonwealthappliancerepair.com, call or text us, or have us repair an appliance, and what we do with it. We are an appliance repair business serving Northern Virginia, Washington, DC and nearby Maryland. We repair appliances; we do not sell or install them.

Questions about this policy: email info@commonwealthappliancerepair.com or call (571) 571-1664.

When you request a repair on our website. The request form asks for your name and phone number (required) and, if you choose to give them, your email address, service address, city, the appliance and brand, and a short description of the problem.

If you tap "Find me". Only when you tap the button, your browser asks your permission to share your device's location. If you allow it, we receive your coordinates and their accuracy, send them to an address-lookup service (Google's Geocoding service or OpenStreetMap's Nominatim) to fill in a street address you can edit, and attach the coordinates and a map link to your request so the technician can find you. We never ask for your location when a page loads, and the form works without it.

When you call or text us. Our phone provider records your phone number, the time and length of calls, any voicemail you leave, and the text messages we exchange. A call or text to our number creates or updates your service request.

When we do the work. We keep a record of the job: the appliance, model and serial details, photos our technician takes of the appliance, its model label or parts, the diagnosis, the work done, prices, your invoice and your payments.

When you pay. Card payments go through a secure checkout page hosted by Square. We never see or store your full card number. Square tells us whether the payment went through and may show us the card brand and last four digits. Cash, check and Zelle payments are recorded on your invoice.

How you found us. If you arrive from an ad or a tagged link, your browser keeps the ad click identifier and campaign tags (and the page you landed on) for the rest of that visit. They are sent to us with a form request, or when you tap one of our phone links, so we can tell which ads actually bring in customers. A phone-link tap is recorded with its time, page and approximate city — not your phone number.

How the website is used. We keep our own simple log of page views: the page, the site that referred you, a random visitor ID stored in your browser, and an approximate location (country, region, city) that our hosting provider derives from your connection. We do not store your IP address in this log. We do use IP addresses to limit spam and abuse of the request form, and our hosting provider processes them to deliver pages and in its server logs.

• Google Analytics 4 (through the Google tag) uses cookies to count visits and show which pages lead to calls and repair requests.
• Google Ads conversion measurement tells us which ads led to a call or request. Google may use cookies for this. If enhanced conversions are switched on, the email or phone number you give us is hashed (one-way encoded) before it is shared with Google, so Google can match it to an ad click without receiving the readable value.
• Our own browser storage: the random visitor ID mentioned above, the ad and campaign details for your current visit, your light/dark display choice, and a marker that tells our counts to ignore our own staff's browsers.

Analytics does not run on the private invoice links we send you. You can block or delete cookies in your browser settings, control ad personalization at adssettings.google.com, and opt out of Google Analytics with Google's browser add-on. The site works without them.

• To call or text you back about your request, schedule a visit and send the technician to the right place.
• To diagnose and repair your appliance, order parts, and honor the warranty.
• To send your invoice and receipt, take payment and keep business and tax records.
• To send service messages about your job (see Text messages below).
• To understand which pages, searches and ads bring us customers, and to improve the website.
• To keep the website and request form free of spam and abuse, and to meet legal obligations.

When you submit the request form, you agree that we may call or text you about your repair request. If you call us and we miss it, we may send one text back to the number you called from. Service texts can include replies to your messages, appointment and arrival updates, invoices and receipts, and after the job, a request to review us.

• Message frequency varies with your job. Message and data rates may apply.
• Reply STOP to opt out of texts at any time. Reply HELP, or call (571) 571-1664, for help.
• Agreeing to texts is not a condition of buying any service — you can always call us instead.
• We do not share your mobile number or your text-message consent with third parties or affiliates for their marketing. Our phone provider handles your number only to deliver our calls and messages.

More detail is in our text message terms.

We do not sell your personal information. We share it only with:

• Our technicians and staff who handle your request.
• Service providers that run parts of our business for us, under their own privacy and security terms: Vercel (website hosting), Supabase (our customer and job database), Quo, formerly OpenPhone (calls and texts), Google (business email, Google Analytics, Google Ads and address lookup), OpenStreetMap Nominatim (address lookup), Square (card payments) and Telegram (instant alerts to our staff about new requests).
• Anyone we are legally required to share it with, or to protect our rights, our customers or the public.
• A buyer or successor, if the business is ever sold or reorganized.

The reviews on our pages are public Google reviews of our business, shown with the reviewer's public Google name and photo and linked back to Google. If you wrote one and want it removed from our site, contact us; if you edit or delete it on Google, our copy follows the next time we update.

We keep request, job, invoice and payment records for as long as we need them to provide the service, honor the warranty, keep business and tax records, resolve disputes and meet legal requirements. We delete or anonymize information when it is no longer needed for those purposes, or sooner if you ask and we are not required to keep it.

The website runs over HTTPS, access to customer records is limited to the people who need it, and invoice links are private and hard to guess. No system is perfectly secure, but we take reasonable steps to protect your information.

You can ask us to tell you what information we have about you, give you a copy, correct it, or delete it. You can stop texts by replying STOP and ask us to stop emailing you at any time. Virginia's Consumer Data Protection Act gives Virginia residents rights like these; as a small business we may not be covered by it, but we honor the same requests from every customer. Email info@commonwealthappliancerepair.com or call (571) 571-1664. We may need to confirm it is you before we act, and we may keep records we are legally required to keep.

Our website and services are meant for adults. We do not knowingly collect information from children under 13.

If we change how we handle information, we will update this page and the effective date at the top.

NA Global LLC DBA Commonwealth Appliance Repair
Email: info@commonwealthappliancerepair.com
Phone: (571) 571-1664 (7:00 AM – 8:00 PM, every day)

See also our Terms of Service.